Support

How do I get help?

Email support@sigill.tech. We aim to reply within one to two working days. Please include the report type, the reference date, and what the error message said — it saves a round trip. If you are locked out of your account, write from the address you normally sign in with where you can, so we can confirm who you are. Data protection enquiries go to privacy@sigill.tech and contractual enquiries to legal@sigill.tech.

What do I do about a validation error I do not understand?

The messages come from the regulator's own rule set and are sometimes written for a reader who already knows the rules. Send the report type, reference date and the error text to support and we will interpret it. Note that Sigill checks what the rule set expresses formally. Where the authority's written guidance requires something beyond that — for instance that certain fields be completed for a particular report type — validation will not necessarily catch it. The authority's instruction always governs.